Privacy Policy

2. Information We Collect

We collect information in the following ways:

a. Information You Provide Directly

• Contact form submissions: When you fill out a form on our Site (including to download free content or resources), we collect your name, email address, and any other details you provide.
• Email marketing sign-ups: If you subscribe to our mailing list, we collect your name and email address.
• Comments: When you leave a comment on the Site, we collect the information shown in the comments form, including your name, email address, and IP address.
• Account registration: If you create an account, we store the personal information you provide in your user profile.

b. Payment Information

If you make a purchase through our Site, payment information (such as credit card details) is collected and processed by our third-party payment processor. We do not store your full payment card details on our servers.

c. Information Collected Automatically

• Analytics data: We use Google Analytics and similar tools to collect information about how visitors use our Site, including pages visited, time spent, referring URLs, browser type, and general geographic location (city/country level). This data is collected via cookies and similar tracking technologies.
• Cookies: We use cookies to remember your preferences, keep you logged in, and improve your experience. See Section 4 (Cookies) for more detail.
• IP address and browser data: Collected automatically for spam detection, security, and analytics purposes.
• EXIF/location data in images: If you upload images to the Site, be aware that other visitors may be able to download and extract embedded location data (GPS EXIF data) from those images. We recommend removing such data before uploading.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and fulfill requests submitted via contact forms
• Send you marketing emails, newsletters, and updates you have opted into
• Process and fulfill purchases
  Improve and analyze the performance of our Site using analytics tools
• Detect and prevent spam, fraud, and security threats
• Recognize returning commenters and manage comment approvals
• Comply with legal obligations

4. Cookies

We use cookies (small text files stored on your device) for several purposes:

• Comment cookies: If you leave a comment, you may opt in to saving your name, email, and website in cookies for one year so you do not have to re-enter them next time.
• Login cookies: When you log in, cookies are set to save your login information (lasting two days) and screen display preferences (lasting one year). Selecting "Remember Me" extends login persistence to two weeks. These cookies are removed when you log out.
• Session cookies: A temporary cookie is set when you visit our login page to determine if your browser accepts cookies. It contains no personal data and is discarded when you close your browser.
• Analytics cookies: Google Analytics and similar tools use cookies to track usage patterns across the Site.

Most browsers allow you to refuse or delete cookies through their settings. Disabling cookies may affect certain Site functionality.

5. Who We Share Your Information With

We do not sell your personal information. We may share your information with trusted third-party service providers who help us operate our business, including:

• HubSpot (CRM): Contact information submitted through forms or downloads may be stored and managed in HubSpot to track and manage customer relationships.
• Email marketing platforms (e.g., Mailchimp or similar tools): Your name and email address may be added to our email marketing platform to send you communications you have opted into.
• AI-powered marketing tools: We may use AI-driven tools to help personalize or improve marketing communications. These tools receive only the data necessary to perform their function.
• Google Analytics: Anonymized usage data is shared with Google to help us understand how visitors use our Site. See Google’s Privacy Policy at https://policies.google.com/privacy for more information.
• Payment processors: If you make a purchase, your payment details are handled by our payment processor. We do not receive or store your full card details.
• Spam detection services: Visitor comments may be checked through an automated spam detection service.

All third-party providers are required to handle your data in accordance with applicable privacy laws and are not permitted to use your information for their own purposes beyond what is necessary to provide their services to us.

We may also disclose your information if required by law, court order, or to protect the rights, safety, or property of Channel Rocketship or others.

6. How Long We Retain Your Data

• Comments and associated metadata are retained indefinitely so we can recognize and approve follow-up comments automatically.
• User account information is retained for as long as your account is active. You may request deletion at any time (see Section 7).
• Contact form submissions and marketing data are retained in our CRM and email tools for as long as we maintain an active business relationship with you, or until you request removal.
• Analytics data is retained in accordance with the policies of each analytics provider (typically 14–26 months for Google Analytics).

7. Your Rights Over Your Data

Regardless of your location, you have the following rights:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may update or correct inaccurate information. Registered users can edit their profile directly (except their username).
• Deletion: You may request that we delete your personal data. Note that we may be required to retain certain data for legal, administrative, or security purposes.
• Opt-out of marketing: You may unsubscribe from marketing emails at any time using the unsubscribe link in any email we send, or by contacting us directly.

To exercise any of these rights, please email us at hello@channelrocketship.com. We will respond within a reasonable timeframe.

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

Categories of Personal Information We Collect

In the past 12 months, we have collected the following categories of personal information:

• Identifiers (name, email address, IP address)
• Commercial information (purchase records)
• Internet or network activity (browsing behavior on our Site via analytics)
• Geolocation data (city/country level via analytics only)

We Do Not Sell or Share Your Personal Information

We do not sell your personal information to third parties for monetary consideration. We share data only with service providers as described in Section 5 above, for the purpose of operating our business.

Your California Rights

As a California resident, you have the right to:

• Know what personal information we collect, use, disclose, or sell
• Delete personal information we have collected from you (subject to certain exceptions)
• Correct inaccurate personal information
• Opt out of the sale or sharing of personal information (we do not sell your data)
• Non-discrimination for exercising your privacy rights

To submit a California privacy rights request, please email hello@channelrocketship.com with the subject line "California Privacy Request." We will verify your identity and respond within 45 days as required by law.

9. Embedded Content from Other Websites

Pages on this Site may include embedded content (e.g., videos, images, or social media posts). Embedded content from other websites behaves as if you visited those websites directly. Those sites may collect data about you, use cookies, and track your interactions with the embedded content. We recommend reviewing the privacy policies of any third-party sites whose content is embedded on our pages.

10. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

11. Children’s Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us at hello@channelrocketship.com and we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Channel Rocketship
Email: hello@channelrocketship.com
Website: https://channelrocketship.com